Position Title: IT Systems Administrator
Purpose of Position:
The Systems Administrator will be part of a shared service IT group who provide services and support for nonprofit organizations in Southeast Michigan. This group acts as an external IT department for these organizations. As a member of this group your primary responsibility will be to assist our clients and resolve their IT issues. The goal will be to provide friendly, helpful, and effective communication via phone, email, and in-person to people of varying degrees of IT knowledge. This individual will work closely with another Systems Administrator, IT Director, and Business Development Director in the ongoing installation and management of IT systems.
A broad range of skills and experience are desired along with a high-level of interest and motivation. Must be able to work independently at times and be able to learn new skills. The ability to research problems when solutions are not immediately known or available is also important. Additionally this individual will summarize and analyze client evaluations & interactions for the life cycle of the client relationship and make periodic reports to management. An ability to contribute to the team with creative ideas and ways to improve service and performance is welcome.
Organizational Relationships:
Reports to IT Director and Business Development Director
Major Duties:
- Respond to support requests from clients via email or phone
- Perform remote and on-site troubleshooting of IT issues (desktop, server, network, printer, email, etc)
- Setup and deploy servers, desktops, and thin clients during new client installations
- Migrate existing data from email clients and legacy email systems to Google Apps
- Develop training materials for end-users
- Provide end-user training to clients
- Assist in prioritizing and monitoring client interactions
- Conduct client communications related to trouble tickets
- Maintain the knowledge base/wiki as well as the helpdesk and any backlog trouble tickets
Education & Training:
An associates or bachelor’s degree in Computer Science, Computer Information Systems, or Computer Networking is strongly preferred but not required (equivalent work experience is acceptable).
Work Experience & Competencies:
1. Prior Work Experience:
- 1 – 2 years experience in a systems administrator, systems analyst, or IT helpdesk environment
2. Technical Competencies:
- Extensive knowledge of Microsoft Windows XP, Vista, and 7 operating systems as it relates to an end user.
- Working knowledge of Microsoft Windows Server 2003, 2008, and 2008 R2 operating systems.
- Working knowledge of Terminal Services, Active Directory, Group Policy, Folder Redirection, Roaming Profiles
- Working knowledge of networking devices such as routers, switches, firewalls, and wireless access points.
- Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, SMTP, IMAP, POP3, SSH
- Working knowledge of remote access technologies such as RDP, NX, VNC, OpenVPN, LogMeIn.
- Working knowledge of the Linux operating system, preferably Ubuntu Linux or other Debian-based systems
- Working knowledge of Enterprise Level email systems such as Google Apps, Zimbra, or Microsoft Exchange.
- Familiarity with smart phones such as iPhones, Droids, and Blackberries
- Familiarity with Thin Client technologies such as the Linux Terminal Server Project
3. Behavioral Competencies:
- Able to work independently and take initiative
- Strong organizational skills, detail oriented, ability to multi-task effectively
- Strong telephone and customer contact skills
- Excellent written and verbal communication skills
- Flexible and creative team player
- Flexible work schedule
If interested, please send cover and resume to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
